We are reachable – and we answer the questions that come before the purchase

Shipping is free of charge – there is no minimum order value.

Unless the item description says otherwise, we deliver within Germany in 1 to 5 days and abroad in 3 to 7 days after the order confirmation. With payment in advance, the date of your transfer counts. There is no delivery on Sundays and public holidays.

If you have ordered several items with different delivery times, everything goes out in one consignment – unless we have agreed otherwise with you. All terms of delivery

Yes, and it is the binding figure. What we hold in stock leaves us as a rule within one to two working days. Configurations that have to be made first take longer – in that case a concrete span is stated on the item.

If you need to know exactly, give us a call. We will go and look in the warehouse.

By payment in advance, PayPal and card, SEPA direct debit or Klarna via Stripe. Purchase on account is reserved for schools, public authorities and vetted business customers – do speak to us if that applies to you.

Details of the payment methods

As long as the consignment has not left the building: yes, informally and at no cost. The quickest way is by telephone, because we can then look straight away at where your order stands.

If it is already on its way, your right of withdrawal applies.

You have fourteen days to withdraw from the contract without giving any reason. You may examine the chair as you would in a shop: assemble it, adjust it, sit on it.

Do keep the original carton if you can – it protects the chair on the way back. The details and the model withdrawal form are in the withdrawal policy.

That depends on three things: the height of your desk, your own height and the floor covering.

On the HÅG Capisco it is the gas lift that decides the seat-height range – 200 mm as standard for 46 to 64 cm, plus 150 mm for low desks and 265 mm for standing height. The fabric determines feel and price far more than the technology, which is the same on every version. And the castors have to suit the floor: hard ones on carpet, soft ones on parquet and tiles.

Call us before you order. Five minutes on the telephone often save a return.

No problem, for older chairs too. Flokk guarantees the availability of spare parts for at least ten years from the production date – and that is on the label under the seat, not on your invoice.

Tell us the model and that date and we will tell you what is still available. To the spare parts and covers

With us, not with the manufacturer – we handle it for you. A short message with your order number and a description is enough, with a photo if you like.

HÅG gives a ten-year warranty on the chair and a lifetime warranty on the gas lift. What exactly is covered and what is not is on the warranty page.

From five units up we put together an individual quotation, with a quantity discount across the entire HÅG range and a net invoice for businesses. Delivery and assembly on request.

To help you choose we also bring samples to you – often the quickest way to reach a decision for twenty workplaces. Call us or drop us a line.

Yes. In our showroom in Geyer the models stand side by side in various fabrics and with different gas lifts. Within ten minutes you will notice which combination is yours – no data sheet can do that.

A call beforehand is enough to make sure somebody is there.